CLOVERDALE COMMUNITY CYCLES POLICIES
Let us start with our acquisition policy, we only accepted bikes through our donation program, we do not buy or trade for bikes.
Our customer service philosophy, we will always do our best to make sure you’re happy with your purchase and we’ll always do our best to make things right if there are issues, within reason. Please read the following policies so you’ll know what to expect should you have an issue.
Returns are accepted within 30 days pursuant to the following conditions:
Item must be in new condition with original packaging.
You must have a sales receipt.
Refund method is left to our discretion (cash, card, store credit or check).
All or part of the restocking fee may be waived if you elect to take a store credit instead of a refund.
Returns are NOT accepted on the following items:
Labor / services / rentals (if there is an issue, please talk to us!).
Items that show wear or abuse.
Individually purchased spokes. It is your responsibility to tell us exactly (to the mm) what size you need if you haven’t brought a spoke in with you for us to measure.
Any employee of Cloverdale Community Cycles can refuse a return at their discretion until manager approval is obtained.
These limitations do not apply to defective items or items eligible for warranty. All warranties are pursuant to the respective manufacturer’s policies.
Warranties are honored pursuant to manufacturer policies and the following conditions:
You are required to provide proof of purchase and purchase date.
We do not warranty items that are customer supplied. For example, if you bring us a new wheel to install, we’ll warranty the labor but not your wheel.
We will objectively evaluate warranty issues and contact the manufacturer on your behalf. It is up to the manufacturer to honor their warranty based on the information we provide them. We are on your side, within reason.
Manufacturer warranties generally only apply to normal use. Any abuse or crash damage is generally not covered.
In most cases other than bicycles we will replace the item on the spot if we believe the item to be defective and we’ll contact the manufacturer later, so you don’t have to wait on them. This does not apply to special ordered items or items which we normally do not stock.
Cloverdale Community Cycles Warranties:
Warranty claims on items must be made in person with the item in question. If we cannot see the item, we cannot consider a warranty. No exceptions.
Labor / Service has a 30-day warranty except in the following cases there is no warranty:
If a new crank arm comes loose and is damaged and the customer declined a bottom bracket replacement, we do not warranty the crank arm nor the labor.
If we recommend a repair/replacement and the customer declines, any labor performed on said components are not warrantied.
Labor performed on the original equipment of department store bikes (those from Wal-Mart, Target, etc.) is not warrantied due to the sub-par nature of the original equipment components.
Warranty claims must be made in person with the bicycle in question. If we cannot inspect the bicycle, we cannot warranty the labor. No exceptions.
If you opt to have us use a used part in the rare absence of a suitable new part where a delay is unacceptable, there is NO WARRANTY on used parts.
There is NO WARRANTY on used Bikes
Cloverdale Community Cycles Labor Policies:
We do not work on gasoline powered bicycles.
We reserve the right to refuse to work on bikes that we do not think are repairable or will not be able to be safely ridden once repairs are completed.
If your bicycle does not have machined rim brake tracks, we cannot guarantee squeak free brakes. Brake squeak does not indicate an unsafe condition.
General / Misc. Policies
No customer, under any circumstance, may work on their own bicycle inside the shop. The only exception is we allow customers to inflate their tires using our pump.
The Cloverdale Community Cycles does not loan tools. We have a bicycle pump available for use by customers. If you have a loose screw or bolt, we will generally tighten it for free.
Bicycles left longer than 7 days after repair completion are subject to a $2 per day storage fee. Bicycles left longer than 60 days after repair completion are considered abandoned and become property of Cloverdale Community Cycles and will be donated or sold to cover the cost of repairs/parts. We will make several attempts to contact you before this happens, please ensure we have accurate contact information. If an extenuating circumstance occurs, please contact us as soon as possible!